Frequently Asked Questions

The 72-hour notice allows sufficient time for guide assignment and preparation to ensure the highest quality showing experience. For example: if you book on Monday, your tour can be scheduled for Thursday or later.

All our guides are licensed real estate professionals who complete our comprehensive 40-hour certification program. This training covers tour best practices, safety protocols, customer service excellence, and DEI training.

Yes, you can cancel or reschedule up to 24 hours before your scheduled showing at no charge. Cancellations or changes made within 24 hours incur a 50% service fee to cover guide preparation costs.

Our guides are equipped to handle all weather conditions and will adapt the tour accordingly. In severe weather, we can shift focus to indoor areas, covered spaces, and detailed interior presentations.

We offer volume discounts and custom pricing for property management companies and real estate chains. Pricing scales based on monthly showing volume, with additional discounts for annual contracts.