At LeasedTourz, a service presented by Divadd Realty (a subsidiary of Divadd Limited Company), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (leasedtourz.com), mobile apps, dashboard, and services (collectively, the "Service").
The Service provides outsourced in-person property tours for apartments, condos, townhomes, and rental homes, enabling property managers, leasing agents, and management companies to schedule tours, manage add-ons, and integrate with property management software.
Important: By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service. We may update this policy from time to time to reflect changes in our practices or legal requirements.
This policy applies to all users, including:
For questions or concerns about this privacy policy, contact us:
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We collect personal information that you provide directly, information collected automatically, and information from third parties. "Personal Information" means any data that identifies or relates to an individual.
Name, email address, phone number, company name, billing address, payment details (e.g., credit card information processed via secure third-party providers), and number of properties managed.
Scheduling preferences, tour requests (e.g., property addresses, tour types, extras like application assistance), and integration details with property management software (e.g., Yardi or AppFolio credentials).
Messages, feedback, or support inquiries submitted via the dashboard, email, or chat.
Name, email address, phone number, preferred tour dates/times, and any special requests (e.g., accessibility needs).
If extras are used, such as application completion or background checks, we may collect additional details like date of birth, employment history, or references (with consent).
IP address, browser type, device information (e.g., OS, model), pages visited, time spent on the Service, and interaction metrics (e.g., clicks on calendar slots).
Approximate location based on IP or device settings to match tours with local guides (only with consent).
Aggregated trends on tour conversions or user behavior to improve the Service.
Data from connected property management systems, such as unit availability or lead details.
Information from payment processors (e.g., Stripe) or analytics tools (e.g., Google Analytics).
We do not collect sensitive personal information (e.g., racial origin, health data) unless necessary for a specific add-on and with explicit consent.
When you sign up for an account, schedule a tour, request add-ons, or contact support.
Through cookies, web beacons, and server logs as you interact with the Service.
Via integrations (e.g., syncing calendars with Google) or service providers (e.g., email delivery via SendGrid).
We use your information to provide, maintain, and improve the Service, as well as for legal and business purposes:
Schedule tours, assign guides, process add-ons (e.g., application assistance), and generate reports (e.g., tour feedback).
Handle subscriptions, billing, and communications (e.g., tour confirmations via email/SMS).
Analyze usage to enhance features (e.g., optimize calendar availability) and measure ROI (e.g., tour-to-lease conversions).
Send updates, promotions, or newsletters (you can opt out anytime).
Prevent fraud, enforce terms, and comply with laws (e.g., record-keeping for audits).
Aggregate anonymized data for industry insights (e.g., leasing trends).
We do not sell your personal information.
We may share it in these limited cases:
With vendors like cloud hosts (e.g., AWS), payment processors (e.g., Stripe), analytics tools (e.g., Google Analytics), or email services (e.g., Mailchimp) who assist in operations.
Prospect data with our vetted guides for tour execution; user data with integrations (e.g., sharing leads with AppFolio).
To comply with laws, subpoenas, or protect rights (e.g., under GDPR or CCPA).
We retain personal information only as long as necessary for the purposes outlined, or as required by law:
Until account closure plus 7 years for tax/audit purposes
12 months post-tour for reporting, then anonymized
6 months unless converted to a lease or consent for longer retention
We use industry-standard measures to protect your data, including:
However, no system is 100% secure; we notify you of breaches as required by law (e.g., within 72 hours under GDPR).
We use cookies, pixels, and similar tools for:
Session management
Tracking dashboard usage
Targeted ads
You can manage preferences via browser settings or our cookie banner. For details, see our Cookie Policy (linked in footer).
Depending on your location, you have rights under laws like GDPR (EU/UK), CCPA/CPRA (California), or other U.S. state laws:
Request a copy of your data
Update inaccurate information
Erase your data (subject to exceptions)
From marketing, data sharing/sales, or targeted ads
Receive data in a transferable format
No penalties for exercising rights
To exercise rights: Submit a request via privacy@leasedtourz.com or our dashboard form. We respond within 30-45 days (extendable under law).
Data is primarily processed in the U.S. If transferred internationally (e.g., to EU servers for guides), we use safeguards like Standard Contractual Clauses or adequacy decisions to comply with GDPR.
The Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If discovered, we delete it immediately.
The Service may link to third-party sites (e.g., Zillow) or integrate with software (e.g., Yardi). We are not responsible for their privacy practices; review their policies.
We review and update annually or as needed (e.g., for new laws like 2025 expansions to U.S. state privacy acts). Changes are posted here with the "Last Updated" date.
For questions or complaints about this privacy policy:
Divadd Realty Privacy Officer
123 Main Street
Anytown, USA 12345
For EU/UK data protection matters, contact your local data authority (e.g., ICO for UK, CNIL for France) for unresolved issues.